Common queries answered
Frequently asked Questions
Generally, we process and ship orders within 1-3 business days after confirmation. The exact delivery time depends on the selected shipping method. Standard shipping usually takes 2-5 business days, while express services may be faster.
We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the product. The item must be in its original packaging and unused. If the item is defective, we will cover the return shipping costs.
If you need to change the delivery address after placing the order, please contact our customer service team as soon as possible. We will do our best to assist with the address change, but once the order is processed or shipped, we may not be able to make changes.
Once your order has been shipped, we will send a tracking number to your email. You can use this number to check the order status on the courier’s website and stay updated on your package’s journey.
You can reach our customer support team through the following methods:
- Submit an inquiry or request via the “Contact Us” page on our website.
- Call our customer service hotline for phone support.
- Send an email to our customer service email address.
If you notice an incorrect delivery address, please contact our customer support team as soon as possible. If the order has not been processed or shipped yet, we will assist you with the address change. If the order has already been shipped, we may not be able to change the address, but you can try contacting the courier company to make adjustments.
Yes, we offer international shipping. You can check the list of supported countries and regions during checkout. If your country/region is not on the list, feel free to contact our customer support for more details.
In most cases, your items will be shipped in one package. However, if you purchase multiple items or have large products, they may be shipped separately. Each package will have its own tracking number, so you can track the status of each shipment individually.