Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We typically process and ship orders within 1-3 business days. Delivery time depends on the shipping method chosen, with standard shipping usually taking 2-5 business days. Express options are available for faster delivery.
To create an account, simply click on the “Sign Up” or “Register” button on our website. You’ll need to provide your name, email address, and a password. Once your account is created, you can log in to track orders, save shipping addresses, and more.
If you need to update your shipping address, please log in to your account and edit the address under your account settings before placing the order. If the order has already been placed, contact our customer service team immediately to see if we can make changes before the order is processed.
Once your order has been shipped, you will receive a tracking number via email. Use this tracking number on the courier’s website to monitor the status of your shipment and estimated delivery date.
For security and privacy reasons, we do not store your full credit card details. We use trusted third-party payment processors to handle transactions, so your payment information is securely processed and stored according to industry standards.
Sales tax is applied based on the tax regulations in the region where the order is being shipped. The applicable sales tax will be calculated during checkout, so you can view it before finalizing your purchase.
We offer international shipping to many countries. You can check if we ship to your location by entering your shipping address at checkout. If your country is not listed, feel free to contact our customer support team for assistance.
In most cases, your items will be shipped in one package. However, if you order multiple items or large products, they may be shipped separately. Each package will have its own tracking number, which you can use to track its delivery status.
If you need to swap an item
Returns and Exchanges
We apologize for the mistake! Please contact our customer support team immediately, providing your order number and details of the incorrect item. We will guide you through the process of returning the wrong item and sending you the correct one at no additional charge.
We apologize for the mistake! Please contact our customer support team immediately, providing your order number and details of the incorrect item. We will guide you through the process of returning the wrong item and sending you the correct one at no additional charge.
If your order arrives damaged, please take photos of the damage and contact our customer support team right away. We will assist you with a replacement or refund based on the severity of the damage. We may ask for the damaged item to be returned, depending on the situation.
Once your return request is approved, we will provide you with a return shipping address. Please follow the instructions carefully to ensure a smooth return process. Ensure that the item is securely packed and include the return authorization number if provided.
You can contact our customer support team via:
- Email: Send an email to our customer service address for assistance.
- Live Chat: Reach out to us through the live chat feature on our website.
- Phone: Call our customer support hotline for immediate assistance.
- Contact Form: Submit a request via the “Contact Us” page on our website.
If you realize that you’ve entered the wrong shipping address, please contact us as soon as possible. If your order has not been processed or shipped yet, we can update the address. If the order is already on its way, we may not be able to make changes, but you can try contacting the courier to redirect the package.
If you need to change or cancel your order, please contact us immediately. We process orders quickly, so if your order has already been shipped, we won’t be able to make changes or cancel it. However, if it’s still in the processing stage, we will do our best to accommodate your request.
Yes! If an item is sold out, we may offer a pre-order option for you to reserve the item. You can check the product page for pre-order availability. Once the item becomes available, we will ship it to you as soon as possible.